Faulty item :

If your package arrived damaged refuse the delivery!

We sincerely apologise if you have experienced any fault with your EzaVision jewellery. Unfortunately sometimes these kind of issues happens during transportation. To be eligible to raise a faulty item case you should raise a case immediately after delivery on our Exchange&Refund portal. If fair amount of time passed after delivery and you claim the item was faulty when delivered we won't be able to help you out.

Please contact us on our portal before returning your item/s, so that our team -can advise you of next steps and time frames for a refund or replacement item. If you can send a photo, it always speed up the process.

Delicate Items: Products produced using thin chains should be handled and used with care due to their delicate structure ! It's customers responsibility to wear and handle those items carefully.

Breaks that may occur as a result of events such as being caught on clothes/hair, used while sleeping, hanging shopping bags on your wrists etc. are not considered as a valid reason for return/refund requests.

Exchange: If you would like to exchange an item you will need to go online and raise a request on our Exchange&Refund portal. And you will need to return the original order to our office. Any returned orders must be sent back within 30 days of purchase (UK and International deliveries). Please ensure that your returns are sent back must be unused, unmarked and undamaged and must be sent with the original packaging. Unfortunately we are not able to accept exchange or returns for hygiene reasons on earrings unless they are faulty. Please note that you will have to bear the direct cost of returning the product/s. Also a shipping fee of £3.5 for the shipment of replacement item will apply.

Refund: Your satisfaction comes first. However, if the goods do not meet your expectations you may return the items within 30 days of purchase for a refund. This needs to be requested on our Exchange&Refund portal. (we advise you to use a tracked delivery service with proof of postage). Unfortunately we are not able to accept exchange or returns for hygiene reasons on earrings unless they are faulty. Please note that you will have to bear the direct cost of returning the product/s. Once we’ve received your return, we’ll send you an email with an update. Please note that original shipping fee (£3.5) will be deducted on your refund amount. (Shipping fees are non refundable). Returns are usually processed within seven working day, although this may vary during busy periods. 

Please also note that international customs duties and sales taxes may occur are the responsibility of the customer. If you made an order and you have not received your products or refused the delivery due to these taxes, no refund will be made for these orders.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 30 days. If  30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Sale/Offer items (if applicable): Only regular priced items may be returned/refunded, unfortunately sale items cannot be returned/refunded. Please keep also in mind that our 3 for 2 offer and Bundles, any purchase completed by using any discount code are considered as Sale/Offer.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or store credit (upon your request) within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ezavision.com.

We cannot offer exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept/approve the return. 

Please include all of the following information in your returning package:

 

. Your Name

. Order Number

. Reason for Returning the Item(s)

. Whether You Would Like a Refund or Exchange.

 

Please send back the item to. 

 

Mujer Ltd 

3 Philip Avenue

RM7 0XB Romford

United Kingdom